Friday, April 20, 2012


BREAKFAST

·         There are different types of breakfast available in hotels
·         These vary from heavy to light
·         These can be served in Room Service, Coffee Shop; in silver service, tray service or Buffet

TYPES OF BREAKFAST:
1.      English breakfast
2.      American breakfast
3.      Continental breakfast
4.      Indian breakfast

1.     English Breakfast:
The heaviest breakfast of all; comprises of 10 courses.
It is also known as a Full English breakfast

It comprises of:
1.      Juices : (Fresh or canned)
Orange, mango, pineapple, apple, guava, sweet lime, etc.
Equipments required:
Juice glass or pony tumbler.
2.      Cereals:
Muesli, cornflakes, wheat flakes, porridge, oatmeal.
Served with hot or cold milk
Equipments required:
Cereal plate or bowl with under plate and cereal or soup spoon
3.       Stewed fruits:
Prunes, grapefruit, mandarin orange segments
Stewed fruits are the fruits cooked in sugar syrup
Equipments required:
Cereal bowl or soup bowl with under liner and tea spoon
4.      Fresh fruits:
Apple, pears, orange, peach, pineapple, plum, etc.
Equipments required:
Fruit plate with fruit fork
5.      Bread:
Toasts or breads (white / brown / multi grain)
Examples: croissants, brioche, doughnuts, muffins, Danish pastry, etc.
Equipments required:
Bread basket with napkin and tong or toast rack
6.      Preserves:
Jams, marmalade, jelly, honey, butter, maple syrup
Equipments required:
Pots or bottles with butter dish with preserve spoon and butter spreader
7.      Fish:
Grilled, fried, poached (herrings, sardines, salmon, etc.)
Equipments required:
Fish plate with fish knife and fork
8.      Meats:
Bacon, sausage, kidney, liver, ham, salami, etc.
With hash brown potatoes, tomatoes and baked beans
Equipments required:
Half plate with all purpose knives and all purpose forks (for meats and eggs) and egg cup (for boiled egg)
9.      Eggs:
Scrambles, poached, fried, boiled, omelets, etc.
1.  Beverages:
Tea, coffee, milk, etc.

Equipments required:
Tea cup or coffee cup with saucer and spoon
Collins glass for milk

Side plate and side knife
Napkin
Center appointments (ABC - ashtray, budvase and cruet set)

2.     American breakfast

It comprises of:
1.      Juices : (Fresh or canned)
Orange, mango, pineapple, apple, guava, sweet lime, etc.
Equipments required:
Juice glass or pony tumbler.
2.      Cereals:
Muesli, cornflakes, wheat flakes, porridge, oatmeal.
Served with hot or cold milk
Equipments required:
Cereal plate or bowl with under plate and cereal or soup spoon
3.      Bread:
Toasts or breads (white / brown / multi grain)
Examples: croissants, brioche, doughnuts, muffins, Danish pastry, etc.
Equipments required:
Bread basket with napkin and tong or toast rack
4.      Preserves:
Jams, marmalade, jelly, honey, butter, maple syrup
Equipments required:
Pots or bottles with butter dish with preserve spoon and butter spreader
5.      Eggs:
Scrambles, poached, fried, boiled, omelets, etc.
Equipments required:
Half plate with all purpose knives and all purpose forks (for eggs) and egg cup (for boiled egg)
6.      Beverages:
Tea, coffee, milk, etc.

Equipments required:
Tea cup or coffee cup with saucer and spoon
Collins glass for milk

Side plate and side knife
Napkin
Center appointments (ABC - ashtray, budvase and cruet set)


3.     Continental breakfast

It comprises of:
1.      Juices : (Fresh or canned)
Orange, mango, pineapple, apple, guava, sweet lime, etc.
Equipments required:
Juice glass or pony tumbler.
2.      Bread:
Toasts or breads (white / brown / multi grain)
Examples: croissants, brioche, doughnuts, muffins, Danish pastry, etc.
Equipments required:
Bread basket with napkin and tong or toast rack
3.      Preserves:
Jams, marmalade, jelly, honey, butter, maple syrup
Equipments required:
Pots or bottles with butter dish with preserve spoon and butter spreader
4.      Beverages:
Tea, coffee, milk, etc.

Equipments required:
Tea cup or coffee cup with saucer and spoon
Collins glass for milk

NOTE:
 IF TEA IS SERVED WITH CONTINENTAL BREAKFAST, IT IS CALLED “THÉ COMPLETS”

IF COFFEE IS SERVED WITH CONTINENTAL BREAKFAST, IT IS CALLED “CAFÉ COMPLETS”


5.      Indian breakfast

Indian breakfast varies from region to region.
The breakfast is mostly vegetarian.
It comprises of:
·         In East India – Bara, poori served with Ghuguni (peas curry) or potato curry and also served with rasogulla, or chhenapoda, etc.
·         In South India, most popular breakfast is an assortment with several dishes like, idlis, vadas, dosas and chapattis

The Indian breakfast comprises of the following dishes:
1.      Juices : (Fresh or canned)
Orange, mango, pineapple, apple, guava, sweet lime, etc.
Equipments required:
Juice glass or pony tumbler.
2.      Fruit salad:
  Fresh or seasonal fruit accompanied with yoghurt or honey
Equipments required:
Half Plate or cereal bowl with a fruit fork
Monkey bowl for yoghurt and a sweet spoon; bottle of honey with preserve spoon.
3.      Sweet dishes:
  Kesari Rawa, Basmati Rice, Sweet porridge, Jalebi, Halwa and sweetened milk.
4.      Eggs:
  Boiled eggs, omelets, scrambled eggs served with breads or toasts.
5.      Breads:
  Toasts or plain, butter sandwiches
6.      Beverages:
Tea, coffee or hot beverages like Bournvita, Milo, and Horlicks.


TYPES OF MEALS:

1.      Bed tea or coffee
2.      Breakfast ( Petite dejeuner)
3.      Brunch
4.      Lunch ( dejeuner)
5.      Afternoon tea
6.      High tea
7.      Dinner
8.      Supper
9.      Midnight snacks

1.      Bed tea or coffee:
a.      Usually served early in the morning by or before 06:30 a.m.
b.      Service offered from Room Service
c.       Accompanied with cookies
2.      Breakfast ( Petite dejeuner):
a.      Usually eaten within an hour or so after a person wakes up in morning
b.      This is the first meal of the day
c.       It means breaking a fast after a long time, i.e. , after a night’s sleep
d.      Served between 07:00 a.m. – 10:00 a.m.
3.      Brunch (after Breakfast before Lunch) :
a.      A late morning meal between breakfast and lunch can be termed as replacement for both meals
b.      Served between 10:30 a.m. – 12:00 noon
4.      Lunch (dejeuner):
a.      A mid day meal
b.      Served between 12:00 noon – 03:00 p.m.
c.       Heavy meal of the day
5.      High tea:
a.      Served between 5:00 p.m. – 6:30 p.m.
b.      Service of substantial snacks and tea or coffee
c.       Lighter than dinner
6.      Dinner:
a.      Lighter than lunch
b.      Served between 7:00 p.m. to 11:30 p.m.
c.       Several styles of cuisines
7.      Supper:
a.      Late evening meal; lighter than dinner
b.      Served between 12:00 to 1:00 a.m.
c.       Snacks and other beverages are served
8.      Mid night snacks:
a.      Service is done throughout night for late or mid night comers
b.      Food offered comprises of ‘Ready to eat or Easy to cook’ items like sandwiches, omelets’, pizza’s, etc.

 MENU


  • Menu is a French word which originally meant, “BILL OF FARE”.
Menu definition:
“It is a list of all Food and Beverage items available for consumption in any Food and Beverage outlet for a given price.”

  • In earlier times, it was not presented at the table, instead, there was a slip on which the lists of items were noted and was kept at the starting point of Buffet (which was a set of dishes available for consumption).
  • The dishes ranged from 10-40 in numbers.
  • The first set comprised of 10-40 dishes which were placed on the table before the diners entered – hence the word used was Entrée.
  • And when they were consumed, were removed or relieved by another set of 10-40 dishes which were termed as Relevés or removes.
  • It is said that in the year 1541, Duke Henry of Brunswick was seen to refer to a long slip of paper, which was a form of programme of all the dishes available for consumption. This slip could help him reserve his appetite for the rest of the courses to follow.
  • In earlier days it was a very large sheet of paper and was kept at the end of the table for everyone to see; gradually, many copies of the menu were made and individuals were handed separate copy to read and comprehend the menu.
Objectives while designing a menu is/ menu planning considerations/ points to be observed while planning a menu:

1.      Meet or exceed guest’s expectations.
2.      Attain marketing objectives
3.      Meet quality standards
4.      Cost effective and accurate dishes must be placed in the menu
5.      Blending with old and new menu
6.      Staff members must be able to prepare and serve items on the menu
7.      Menu must be based on:
a.      Amount and type of preparation
b.      Service equipments available.
These are based on:
1.      Target market                                    
a.      Family
b.      Children
c.       Senior citizen
d.      Hospitalized patients
e.      Body builders
2.      Property itself:
a.      Theme or cuisine
b.      Equipments
c.       Staff
d.      Quality standards
e.      Budget

3.      Menu balance:
a.      Nutritional balance – the menu planned should meet the daily requirements of the consumer and it should provide all the nutrients and energy required by the consumer as per the meal.
b.      Business balance – it should according to the financial capacity of the organization i.e., the capital available with the organization
4.      Location
5.      Clientele
6.      Availability of ingredients
7.      Availability of equipments
8.      Seasonal foods
9.      Capital

MENU DESIGN
1.      Copy
a.      Headings
b.      Description
2.      Layout
a.      Sequence
b.      Placement
c.       Format
3.      Paper
4.      Cover
Instructions
1.      Menu shouldn’t be too large / small
2.      Blank space shouldn’t be there
3.      Language should be legible and understood by target market
4.      Small description of menu items
a.      Ingredients
b.      Method, etc.
5.      Cold and warm items separately
6.      Appetizers, soups, non – veg. , veg. , main course listed separately
7.      Light to heavy or heavy to light
8.      House specialty and seasonal items
9.      Photographs of the food may be placed if the dish is new for the general public.
1.  Colors should not clash and repetition should not be there.
1. Too spicy, medium spicy and sweet should be indicated

A Hotelier always uses the following phrases



        Wrong usage

  A Hotelier uses:
 (Always with a pleasant    tone of voice)
YA
YES SIR
 THAT IS RIGHT SIR
OK-RIGHT
VERY WELL SIR
SURE
CERTAINLY SIR
HELLO! (ON THE PHONE)
GOODMORNING, DEPARTMENT, (NAME) SPEAKING
ONE SEC,
PLEASE WAIT
KINDLY HOLD ON SIR
JUST A MINUTE
HANG ON, HOLD ON
HOLD THE LINE
LET ME CHECK IT FOR YOU SIR OR MA’AM
NEVER USE MADAM
CAN I
MAY I
YOU MISUNDERSTOOD ME
I WAS NOT CLEAR
ANY PROBLEM
MAY I ASSIST YOU
WHO’S SPEAKING
IF THE CALL IS FOR YOU:
WHO AM I SPEAKING TO?
WHO IS THIS?
IF THE CALL IS FOR ANOTHER PERSON:
WHO SHALL I SAY IS CALLING?
WHO SHALL I SAY CALLED?
NO PROBLEM
THIS WILL BE TAKEN CARE OF
WHY DON’T YOU
LET ME CALL
BYE BYE
THANK YOU
SEE YOU
HAVE A NICE DAY/GOOD DAY
I HAVE NO IDEA
(OFFER ALTERNATIVES)
I DON’T KNOW
I WILL BE GLAD TO FIND OUT AND LET YOU KNOW-AND GET BACK