A Hotelier always uses the following phrases

Wrong usage	A Hotelier uses:  (Always with a pleasant    tone of voice)
YA	YES SIR  THAT IS RIGHT SIR
OK-RIGHT	VERY WELL SIR
SURE	CERTAINLY SIR
HELLO! (ON THE PHONE)	GOODMORNING, DEPARTMENT, (NAME) SPEAKING
ONE SEC, PLEASE WAIT	KINDLY HOLD ON SIR
JUST A MINUTE HANG ON, HOLD ON HOLD THE LINE	LET ME CHECK IT FOR YOU SIR OR MA’AM NEVER USE MADAM
CAN I	MAY I
YOU MISUNDERSTOOD ME	I WAS NOT CLEAR
ANY PROBLEM	MAY I ASSIST YOU
WHO’S SPEAKING	IF THE CALL IS FOR YOU: WHO AM I SPEAKING TO?
WHO IS THIS?	IF THE CALL IS FOR ANOTHER PERSON: WHO SHALL I SAY IS CALLING? WHO SHALL I SAY CALLED?
NO PROBLEM	THIS WILL BE TAKEN CARE OF
WHY DON’T YOU	LET ME CALL
BYE BYE	THANK YOU
SEE YOU	HAVE A NICE DAY/GOOD DAY
I HAVE NO IDEA	(OFFER ALTERNATIVES)
I DON’T KNOW	I WILL BE GLAD TO FIND OUT AND LET YOU KNOW-AND GET BACK