TAKING RESERVATION ON TELEPHONE

“(RESTAURANT’S NAME), GOOD MORNING, PARIKSHIT SPEAKING, HOW MAY I ASSIST YOU.”

“VERY WELL SIR, YOU WANT TO RESERVE THE TABLE ON WHICH DATE & AT WHAT TIME SIR / MAAM”

“PLEASE HOLD THE LINE WHILE I CHECK THE AVAILABILITY”

“THANK YOU FOR STAYING WITH US, SIR.”

“CERTAINLY SIR, UNDER WHICH NAME YOU WOULD LIKE ME TO RESERVE THE TABLE ”

“SIR, YOU WILL BE REQUIRING TABLE FOR HOW MANY PERSONS?”

“SIR YOU WILL BE REQUIRING SMOKING OR NON SMOKING TABLE”

“SIR MAY I REQUEST YOU FOR YOUR CONTACT NO.”

“SIR, IS THERE ANYTHING ELSE I CAN ARRANGE FOR YOU”

“SIR YOUR RESERVATION IS CONFIRMED FROM OUR SIDE, YOUR RESERVATION IS WITH THE NAME OF MR X ON. …DATE AT 10 AM/PM, A NON SMOKING TABLE &YOU REQUESTED FOR…”

“HWOM SHALL I WRITE FOR THE RESERVER’S NAME”(TAKE NAME &CALLER NO)

“THANK YOU FOR CALLING SIR & HAVE A NICE DAY”

DON’T (CASUAL PHRASES)	DO (WITH SMILE & PLEASANT TONE OF VOICE)
YA	YES SIR / THAT IS RIGHT SIR
OK - RIGHT	VERY WELL SIR
SURE	CERTAINLY SIR
HELLO! (ON THE PHONE)	RESTAURANT’S NAME, GOODMORNING, PARIKSHIT SPEAKING, HOW MAY I HELP YOU?
ONE SEC PLEASE WAIT	KINDLY STAY WITH US, SIR
JUST A MINUTE, HANG ON, HOLD ON, HOLD THE LINE	LET ME CHECK IT FOR YOU SIR / MAAM
CAN I	MAY I
YOU MISUNDERSTOOD ME	I WAS NOT CLEAR
ANY PROBLEM	MAY I ASSIST YOU
WHO’S SPEAKING	IF THE CALL IS FOR YOU: WHO AM I SPEAKING TO?
WHO IS THIS	IF THE CALL IS FOR ANOTHER PERSON: WHOM SHALL I SAY IS CALLING? / WHOM SHALL I SAY CALLED?
NO PROBLEM	THIS WILL BE TAKEN CARE OF
WHY DON’T YOU	LET ME CALL
BYE -BYE	THANK YOU
SEE YOU	HAVE A NICE / GOOD DAY
I HAVE NO IDEA	(OFFER ALTERNATIVE)
I DON’T KNOW	I WILL BE GLAD TO FIND OUT AND LET YOU KNOW